Brialee RV & Tent Park Inc — Establishment, park, lodging, campground and rv park at 174 Laurel Lane, Ashford, Connecticut.

Disappointed. We loved this camp ground and our kids were always excited to go there. But today we were misteated by rude owner and kicked out of the camp ground. Planning April vacations I called last week to make sure they will have water connected. I was asking because they said on their website that water may not be on. Somebody told me that water will be out Saturday but they will connect it Sunday so we can come for the week. We also suoposed to stay for next 6 weekends there. We got to camp site after office hours (because we got into car accident on our way) We connected camper and realized there was no water on site and no bathrooms available. With 2 little kids its tough to camp in those conditions specialy during cold weather. If I knew that they won't be ready, I would plan my kids vacation differently. I was frustrated. We decided to leave camper there since we prepaid till mid of may and go back home. This morning I went to complain about the siruation and hoped to hear, that they were sorry for misinformation. That's all. But instead I got the owner who jumped on me saying, that he doesnt believe that I got wrong information over the phone. He also suggested that as an english learner I have problem with understanding language (!), suggested that I'm a bad mother taking little kids camping in cold weather, said he doesnt care about me being customer, thretened me with police (!), refused refunding me ($520), and banned me from grounds permamently. And all of that just because I felt frustrated for lack of water. When my husband tried to talk to him afterwords, he refused to come down again thretening him with police. THIS OWNER CLEARLY DOESN'T CARE ABOUT CUSTOMERS. I HOPE HE JUST HAD A BAD MORNING AND TOOK IT ON ME because I refuse to believe that person with this kind of attitude may be still in business. I wasn't going to post it, but I feel hurt. I feel very disappointed and offended by his behavior, especially that we camp with them before several times. As of other people working there, thank you for being so nice and accomodating over couple of years. No complains there.
RESPONSE TO THE OWNERS COMMENT
I wrote that rewiev hoping that as an owner you will try to make it right with me. Yet you write this long, detailed story and try to show yourself from perfect side. Im not surprised you are blaming my poor judgement, and I do apogize for my loud voice. I was clearly upset. But I was not yelling or disrespect the staff. Yelling is different than upset tone of voice. I did call you rude, because you were, while I was just upset customer who try to figure out why I was misinformed. I appreciate the seasonal person who helped us out. She was awesome. But the story that I was informed about the weather, got the phonecalls, was offered swipe site etc. is really great but absolutely not true. The same states about our conversation during accident which was purely about wood, not about water or bathrooms. I wrote this rewiev because Im upset about how owner handled my complain. And instead admiting to mistake, you are going on how profesional you were and how nasty I was. You tried to inform me about conditions during the time of reservation (which one? I had a two seperate ones). I added april vacation couple of weeks ago. And I was NOT informed that time about the situation, otherwise I WOULD NOT add that week of stay to my weekends. So please, dont picture me as a disrespectful, angry customer, because Im not. Coming with 2 little kids to those conditions was very upseting. And we booked the whole week because we loved your camp site. I didnt bash it on internet like you say (im upset with owner not campground). The clerk is very nice, I had never any problems with staff. Owner is the one who came and accused me of lying just like that. And me stepping behind clerk desk is silly. I went NEXT to the edge because you were showing me the map. So why you are even say that? Anyways, I feel very sorry it ended like that. We lost good place only because the owner did not care about people which give him business